Our goal is to give our customers the highest level of service possible, and we recognize that it is essential that our customers can shop knowing that their well-being is protected. We have a large staff of professionals here at Andy's Auto Sport who are absolutely committed to delivering a happy and pleasant experience to each and every one of its customers. We consider it a privilege to have an opportunity to serve our customers, and we do not take lightly the responsibility of fulfilling orders in an accurate, timely fashion.
Have confidence when you order from us. If you are not satisfied with any item you order from us for any reason whatsoever, you may return it for a full refund including shipping as long as you return it within 30 days of receipt. We'll even pick up the tab on the return shipping! We guarantee you will be satisfied with the quality of the product you ordered, or your money back in full within 30 days of receipt.
PLACING AN ORDER
You can place an order by doing any of the following:
- Find the item(s) on our website and click the "Add to Cart" button next to each item you'd like to purchase. Then click the "Check Out" button at the top of any page on our website, and follow the prompts to complete your order.
- Call us at 1-800-419-1152
- Fax us the information for the order to (408) 778-1969
- Email us the information for the order to firstname.lastname@example.org
- Mail us the information for the order to 15005 Concord Circle, Morgan Hill, CA 95037.
We don't capture your funds until we confirm product availability.
When credit card orders are placed with us, we only "authorize" the charges up front and do not capture them. Right when we get your order, we check the availability of each product to see how soon it can ship.
If the product is in stock or can ship immediately, then we capture the charge (which finalizes the payment and order). The large majority of our orders can ship immediately.
In the rare case where an order cannot ship immediately, we will contact you to give you all the details so you can decide if you'd like to keep the order or not. If you explicitly tell us to keep the order, then we'll capture the charge and finalize the order. If you tell us you no longer want the order (or if we are unable to contact you), then we will reverse the original authorization and no final charge will ever hit your account.